Refund Policy
How trials, cancellations and refunds work for your Sahtein subscription.
Last updated: 16 June 2026
1. Scope
This policy covers fees you pay Sahtein for your subscription to the platform. It does not cover refunds your own kitchen owes its subscribers; those are handled by your kitchen under its own terms (see section 9).
2. Free trial
New kitchens start on a free trial with no charge and no credit card required. You can cancel any time before the trial ends and you will not be billed. If you do not pick a plan, your account simply stops at the end of the trial.
3. Monthly plans
Monthly plans renew automatically each month. You can cancel any time from your billing settings; your plan stays active until the end of the current billing period and is not renewed after that. We do not provide prorated refunds for the unused part of a month already paid.
4. Annual plans
Annual plans renew automatically each year. You can cancel any time from your billing settings to stop the next renewal and keep access until the end of the paid year. The annual fee is otherwise non-refundable, except for verified billing errors (see section 8) or where a refund is required by law.
5. How to cancel
Cancel any time from Settings then Billing in your dashboard, or email [email protected]. Cancellation stops future renewals; it does not delete your data immediately (see our Privacy Policy for retention).
6. How refunds are issued
Approved refunds are returned to the original payment method. Depending on your bank or card provider it can take up to 10 business days to appear on your statement.
7. Taxes and third-party fees
Where a refund is due we refund the plan fee. Taxes are refunded only where required by law, and third-party charges outside our control (for example bank or currency-conversion fees) are not refundable by us.
8. Billing errors
If you are charged in error or charged twice, contact us and we will investigate and correct verified billing errors promptly, including a refund where appropriate.
9. Refunds to your kitchen's subscribers
Sahtein does not process refunds between your kitchen and the customers who subscribe to your meals. Those refunds, cancellations and disputes are your responsibility and should be governed by your own published terms.
10. Changes and contact
We may update this policy with notice. The version in effect when you were charged applies to that charge. Refund questions? Email [email protected].